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Product Content Writer

skan.ai

skan.ai

Marketing & Communications, Product
Bengaluru, Karnataka, India
Posted on Friday, May 17, 2024

We are seeking a creative and experienced Product Content Writer to join our dynamic team. As a Product Content Writer, you will be responsible for crafting compelling and user-focused content that showcases our products, informs customers, and contributes to a positive user experience. The product Content Writer will collaborate with cross-functional teams to produce high-quality documentation that enhances the user experience and facilitates understanding of complex technical concepts. The ideal candidate should have a passion for technology, a strong writing portfolio, and the ability to translate technical details into engaging, easy-to-understand content.

1. Product Descriptions:

  • Develop clear and concise product descriptions that highlight key features, benefits, and use cases.
  • Collaborate with product managers and marketing teams to gather information and insights.

2. User Guides and Manuals:

  • Create user-friendly guides, manuals, and documentation to help users understand product functionalities and best practices.

3. Feedback Incorporation:

  • Gather and incorporate user feedback into content updates to continuously improve product documentation.

4. Collaboration with Cross-Functional Teams:

  • Work closely with product managers, designers, and developers to understand the product roadmap and upcoming features.
  • Develop comprehensive technical documentation including user guides, system manuals, API documentation, and release notes.
  • Ensure accuracy, completeness, and clarity in all documentation.

5. Collaboration with Subject Matter Experts (SMEs):

  • Work closely with software engineers, product managers, and other SMEs to gather information and translate product details into accessible documentation.

6. Document Review and Editing:

  • Review and edit documentation for grammar, consistency, and adherence to company standards.
  • Implement feedback from stakeholders to continuously improve documentation quality.

7. Documentation Planning:

  • Participate in project planning to determine documentation needs and timelines.
  • Coordinate with project teams to align documentation release schedules with product launches.

8. User Experience Enhancement:

  • Collaborate with UI/UX designers to ensure that documentation aligns with user interface design and enhances the overall user experience.

9. Update and Maintain Documentation Libraries & Release Notes

  • Keep documentation repositories up-to-date with the latest product releases and changes.
  • Implement version control and maintain documentation history.
  • Collaborate with product managers and development teams to create release notes and update documentation with new features and enhancements.

10. Training Materials:

  • Develop training materials for internal teams and customers to facilitate understanding and adoption of AI and process mining technologies.