Current opportunities at Zetta portfolio companies

Zetta Venture Partners
Zetta Venture Partners

Customer Success Manager



Menlo Park, CA, USA
Posted on Monday, February 26, 2024

Customer Success Manager with consulting experience in technologies such as automation, process and task mining, business process management, workforce intelligence, desktop process analytics

As a Customer Success Manager, you will have the opportunity to play a crucial part in all stages of the customer relationship and have high-level monitoring control and ownership of the customer lifecycle. Our Customer Success Managers will focus on implementing and expanding our offerings within customer accounts, increase customer retention, deliver value-based metrics, and drive customer satisfaction. We're looking for a customer-focused leader with success in delivering exceptional client satisfaction and complex process transformation programs

What you will do at Skan:

  • Become a trusted value delivery partner for assigned clients – Customer Value management and delivery, project reporting, governance ​and consulting
  • Program Management (In partnership with solutions delivery leads): All phases of engagement from onboarding, implementation, training), and ongoing support to help our customers recognize value across the journey​.
  • Report and track all CS metrics in the tool and keep information upto date
  • Demonstrate Deep expertise in Skan product and industry and provide consulting and best practices throughout the lifecycle ​
  • Understand customer landscape, problem space, value based metrics and align with Skan capabilities​
  • Build relationships across business owners, technology leaders and vendor management​
  • Monitor and achieve goals around Skan adoption, license usage, business outcomes and renewals, revenue expansion​
  • Build and share customer case studies ​, project learnings and radiate within other teams
  • Gather Intelligence on customer initiatives, priorities, and Leadership directions
  • Renewals in partnership with Sales
  • Usage of licenses (in Production)
  • Provide Executive briefings and status updates
  • Program governance: QBRs, Reports, and Risk Management
  • Organizing customer onboarding, change management and training/certification
  • Organizing workshops and industry practices