Faro Health aims to improve lives by helping life sciences companies answer complex clinical questions, simply, efficiently and effectively. Our software platform is used to orchestrate complex clinical development with a single source of truth. It brings words, data and teams together, empowering researchers to design more intelligent trials, master complexity and reach milestones faster.

The Global Program Manager position will manage implementation programs with our customers. This role will engage with customers from implementation through deployment and support strategy and roadmap execution for a product that solves real problems for our customers. This position will help shape the way Faro executes on small, medium, and large implementation programs as part of Faro’s ongoing product evolution and delivery methodology.

Open to candidates residing in PA, VA, NC, MA, TX or CA

Duties and Responsibilities

• Own and foster customer relationships while guiding our customers from implementation through deployment to ensure customer success and promote adoption
• Leverage strategic organizational business acumen to navigate and shepherd customer champions and sponsors
• Conduct initial or phase customer gap (technology, process, resource) assessments to ensure a smooth implementation process
• Be the voice of the customer and work collaboratively with the product team for the delivery of iterative improvements, requirements, and design and drive product capabilities that meet customer/market needs
• Engage with customers to demonstrate and articulate the value of our products, while soliciting feedback and data to inform the product vision and roadmap through a product feedback loop process
• Manage program delivery while ensuring customer success
• Demonstrate flexibility to pivot to high priority projects based on business needs