Who we are

Domino Data Lab powers model-driven businesses with its leading Enterprise AI platform trusted by over 20% of the Fortune 100. Domino accelerates the development and deployment of data science work while increasing collaboration and governance. With Domino, enterprises worldwide can develop better medicines, grow more productive crops, build better cars, and much more. Founded in 2013, Domino is backed by Coatue Management, Great Hill Partners, Highland Capital, Sequoia Capital and other leading investors.

What we are building

This role is necessary to streamline our low-touch engagement model for Domino customers. They will be responsible for generating and maintaining content and training to engage and support our existing and future customer base.

What your impact will be

• Take ownership of user engagement programs (e.g., customer webinars) from idea generation through execution and follow up
• Develop training content for new product offerings to generate engagement & usage
• Design & execute training & train-the-trainer programs for customers and partners
• Develop repeatable programs to continuously educate and engage users of the Domino platform.
• Partner with marketing and customer success teams to ensure we are aligning our customer messaging with overall company positioning

What we look for in this role

Must have:

• Experience Developing/maintaining training content for SaaS platform
• Experience with distributed frameworks/systems - Spark, Dask, Ray (Python specific scale-out frameworks)
• Deep experience with system architecture (preferably in both AWS and on-prem environments)
• Worked in customer facing roles (important), either consulting or similar role (admin, Sales Engineer, TAM)
• Data Science backgrounds to understand specific customer terminology
• Experience closely collaborating with many different internal functions including marketing, product, customer success, and sales, to provide customer engagement programs aligned with our overall company positioning and messaging
• Being customer-focused, and strong understanding of Domino user persona
• Strong written, oral communication and presentation skills, comfortable presenting to large audiences

Nice to have

• AI/ML experience
• Kubernetes, but should have an understanding of Containerisation
• Big Data systems are nice to have, in some shape or form

What we value

• We strongly believe in the value of growing a diverse team and encourage people of all backgrounds, genders, ethnicities, abilities, and sexual orientations to apply
• We value a growth mindset. High-performing creative individuals who dig into problems and see the opportunities for success
• We believe in individuals who seek truth and speak the truth and can be their whole selves at work
• We value all of you that believe improving is always possible. At Domino, everything is a work in progress – we can do better at everything
• We emphasize an environment of teaching and learning to equip employees with the tools needed to be successful in their function and the company

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