Location: Lisbon, Portugal

We are looking for talented, detail-oriented, and committed people to join the Bryj team and meet the challenges of our ever-growing business. As Customer Success Manager (CSM), you will lead customer relationships and deliver projects and activities with Bryj internal application teams with high NPS & CSAT results. The CSM plays a key role in delivering value and Bryj product subject matter expertise that meaningfully impacts the customers’ business.

Primary Role & Responsibilities:

• Manage the customer relationship, account and projects that guide and ensure customer’s mobile (digital) strategy, mobile application development & publication, and value-creating deliverables (e.g., customer return on investment - ROI) which include:
• High performing mobile apps
• Connected & integrated apps
• Tagged apps and data flow
• Campaign, audience and notification program setup and usage
• Customer Rhythm of Business (ROB) and reporting
• Work closely with all cross functional teams including Technical Business Analysts, Scrum Masters, UX designers, Developers, and QA engineers to deliver high-performing, scalable, and maintainable mobile apps that meet functional requirements and solve business challenges communicated by customers.
• Dedicate time and care to deliver professionally written customer communication, as well as verbal communication via conference calls.
• Regularly communicate and push-forward the status of all project related tasks.
• Work with a spirit of collaboration and respect with internal and external teams to ensure a positive work environment is fostered.
• Deliver high CSAT (customer satisfaction) and NPS (net promotion score) results
• Assist achieving retention, expansion, and renewal targets
  
  

At Bryj, we aim to deliver customer excellence, and therefore retaining, expanding, and renewing our customers is of utmost importance.

Skills & Experience:

• At least 5 years of experience as a Project Coordinator, Project Manager, Account Manager, and / or Customer Success Manager (CSM) in technology-related businesses
• Specific experience leading large, global company customer relationships
• Familiarity or expertise with mobile application development, website creation and app stores
• Experience working within an agile framework and scrum methodology (working with cross functional teams in sprint formats).
• Certifications such as Project Management Professional (PMP) or Certified ScrumMaster (CSM) a plus.
  
  

In addition, efficiency, integrity, organization, proactivity, enthusiasm and adaptability are the soft skills that will help you succeed in this position.

Minimum Skill and Qualifications:

• A bachelor's degree in a relevant field such as Business, Computer Science, Software Engineering, Information Technology, or a related discipline.
• At least 5 years of relevant experience
• Excellent communication skills (both verbal and written) in English. Native French speakers are a plus.
• Experience working with Jira, Confluence, Monday.com, Microsoft 365 or similar.
  
  

Role Location:

• This is a hybrid position based in Lisbon, Portugal that is required to be in our Lisbon office at least 4 days per week, or as determined by the SVP Engineering & Operations.
• The position will support a portfolio of customers from both North America (NA) and Europe, Middle East, and Africa (EMEA) regions, and expected to adapt as closely as possible with the applicable time zones as necessary.
  
  

About Bryj

Bryj (pronounced bridge) is a full-lifecycle enterprise mobile app solution for any app store worldwide. From idea to ongoing success, customers using Bryj benefit from the single source solution of its platform and expert team included with one subscription. Bryj powers and grows apps that seamlessly connect enterprise systems, provide intelligent analytics and AI, advanced UX marketing tools, a low-code app studio, and a world-class customer experience. Trusted by leading technology partners like Salesforce and Microsoft, Bryj has experienced trillions of user engagements, powered billions of app sessions, and championed hundreds of apps.

Why work with us:

• Values based culture: Care, Integrity, Simplicity, Joy and Boldness
• Learn and grow. Work alongside growth mindsets that embrace continuous learning
• Enjoy the journey alongside teammates striving to be world-class in every way
• We’re a global company with a diverse team that speaks over 25 languages
  
  

Equal Opportunity

Bryj Technologies, Inc. is an equal-opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, race, sex, ancestry, citizenship, marital status, medical condition, disability, political affiliation, religion, or any other characteristic protected by applicable local laws, regulations, and ordinances.

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